FAQ

Orders & Shipping

How long does shipping take?

Most orders are processed within 1–2 business days and delivered within 5–9 business days. You'll receive tracking by email as soon as your order ships.

Do you offer free shipping?

Yes! Enjoy free shipping on every order — no minimum and no conditions.

How do I track my order?

Visit our Track Your Order page or use the tracking link in your shipping confirmation email.

Returns & Refunds

What is your return policy?

All sales are final and every product is non-refundable. Please review your order carefully before checking out.

What if my item arrives damaged?

Email our support team at zentrivoshop@gmail.com within 48 hours of delivery with your order number and a photo, and we'll arrange a free replacement.

Payments & Security

Is checkout secure?

Absolutely. Every transaction is protected with 256-bit SSL encryption and trusted payment providers.

What payment methods do you accept?

We accept all major credit cards, plus Shop Pay, Apple Pay, Google Pay and PayPal at checkout.

Still need help?

Our support team is available 24/7 via the Contact Us page.